FAQ
Straight answers.
The questions we get asked most, answered the way we’d answer them on the phone.
Outstanding from the start, done exactly what I asked for, been patient with things that needed changing and reliable when it comes to asking questions.
JT
GB · 4 reviews · on Trustpilot
Frequently asked questions
What's actually free?
The homepage preview. We design a real homepage for your business, based on what you tell us, and send you a link to look at. There is no charge and no card details involved at that stage.
Do you build the whole website before I pay?
No. We design the homepage so you can judge the direction. The rest of the pages, the detailed revisions and the launch happen once you activate your plan.
What happens if I don't like the preview?
Tell us and that's the end of it. Nothing is taken and you owe us nothing. If it's close but not quite right, say what you'd change and we can look at it again.
What does £19.99 a month include?
The full design and build, hosting, SSL, your domain arranged and covered for the first year, ongoing website updates, enquiry forms, portal access and support.
When does billing start?
On the day you activate your plan, after you have seen the preview and decided to go ahead. Never before.
Can I cancel?
Any time. No notice period, no exit fee.
Can I request changes?
Yes. Normal content and website updates are included and there is no per-change fee. Send a request through your portal and we usually action it within 48 hours. Larger pieces of work — a full redesign or a new booking system, for example — we would quote for first.
How quickly will my website launch?
Preview within 3 working days, and most sites go live within a week of activating.
Who owns my domain and content?
You do. The domain is registered in your name and your content stays yours.
What happens to my website if I cancel?
It comes offline at the end of your billing month and we hand your domain over wherever you want it. We will not hold it hostage.